Delivered seamless, user-centered experiences, maintaining a 5-star satisfaction rating across 14,000+ rides over 5 years by anticipating and addressing passenger needs.
Assisted riders with diverse accessibility needs, ensuring seamless and inclusive travel experiences, reflecting a strong commitment to accessibility and user-centered design.
Resolved 95% of customer concerns in real-time, demonstrating problem-solving skills and enhancing overall rider experience through intuitive service adjustments.

Customized daily routines and living environments for clients, applying user-centered problem-solving to enhance comfort, accessibility, and overall well-being.
Identified and resolved daily challenges for clients, by adapting care strategies, demonstrating a proactive approach to problem-solving and iterative improvement.
Monitored behavioral and environmental changes, gathering insights to refine care approaches and improve personalized experiences.

Consolidated and organized evaluation data for 3–4 classes per term, streamlining workflows while ensuring 100% compliance with student confidentiality protocols.
Resolved diverse student and faculty requests with a 95% success rate, applying problem-solving skills to enhance operational efficiency in a fast-paced academic environment.
Analyzed and categorized student feedback from 300+ evaluations per term, identifying trends to inform process improvements and enhance academic experiences.

A responsive website to help individuals find appropriate mental health care that accepts their insurance and is specific to their needs.

Scheduling app the help busy family organize multiple schedules, shopping lists and tasks.